{"id":6387,"date":"2017-02-07T00:00:00","date_gmt":"2017-02-07T00:00:00","guid":{"rendered":"https:\/\/newsroom.ferrovial.com\/news\/heathrow-airport-once-again-beats-records-in-passenger-service\/"},"modified":"2024-11-20T22:21:13","modified_gmt":"2024-11-20T21:21:13","slug":"heathrow-airport-once-again-beats-records-in-passenger-service","status":"publish","type":"new","link":"https:\/\/newsroom.ferrovial.com\/en\/news\/heathrow-airport-once-again-beats-records-in-passenger-service\/","title":{"rendered":"Heathrow Airport once again beats records in passenger service"},"content":{"rendered":"
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Heathrow Airport<\/a> \u00a0has had an outstanding end of 2016 thanks to the excellent ratings<\/strong> received for the quality of its passenger service, after a year in which the airport has invested and launched numerous initiatives for improving its facilities and services.<\/p>\n

Over 84% of passengers<\/strong> \u2013that\u2019s 15.3 million passengers<\/strong>, or 640,000 more than in the previous year\u2013 rated their experience at the airport as \u201cexcellent\u201d or \u201cvery good\u201d according to the Airport Service Quality survey on passenger satisfaction<\/a> carried out quarterly by the Airports Council International (ACI)<\/a>.<\/p>\n

These figures are partly the result of the many initiatives to improve passenger service implemented at the airport throughout the year: new children\u2019s play areas, a new lounge for personalised shopping in Terminal 5, a larger number of Passenger Ambassadors to assist and guide passengers at the airport, and new shops and restaurants in the terminals.<\/p>\n

While Terminal 2 continues to offer the highest levels of service, the new \u201cGarden Gate\u201d<\/a> vertical garden in Terminal 3 has earned the terminal a record rating of 4.14 (out of 5). Terminals 5 and 4 have also achieved their highest ratings to date, reaching 4.16 and 4.18 respectively.<\/p>\n

According to Normand Boivin, Chief Operating Officer at Heathrow, these ratings have been achieved, amongst others, for:<\/p>\n

\u201cimprovement in passenger mobility, which has reduced time spent at the airport\u2019s immigration areas, and offering passengers a personalised service\u201d.<\/p><\/blockquote>\n

 <\/p>\n <\/div>\n <\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":67,"featured_media":6388,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","nivel-2":[2593,1084,1209,1147,1137,1189],"nivel-5":[1760],"nivel-1":[902],"nivel-3":[1327],"nivel-4":[],"class_list":["post-6387","new","type-new","status-publish","has-post-thumbnail","hentry","nivel-2-aereo-en","nivel-2-aeroplanes","nivel-2-air-traffic","nivel-2-airport-infrastructure","nivel-2-facilities","nivel-2-records-en","nivel-5-heathrow-airport","nivel-1-airports","nivel-3-uk"],"acf":[],"yoast_head":"Heathrow Airport once again beats records in passenger service Ferrovial<\/title>\n<meta name=\"description\" content=\"Sala de prensa Ferrovial | \u00daltimas noticias\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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