{"id":1823,"date":"2007-09-19T00:00:00","date_gmt":"2007-09-19T00:00:00","guid":{"rendered":"https:\/\/newsroom.ferrovial.com\/news\/endesa-promueve-la-creacion-de-un-foro-europeo-de-defensores-del-cliente-para-consumidores-de-energia\/"},"modified":"2022-12-21T11:38:52","modified_gmt":"2022-12-21T10:38:52","slug":"endesa-promueve-la-creacion-de-un-foro-europeo-de-defensores-del-cliente-para-consumidores-de-energia","status":"publish","type":"new","link":"https:\/\/newsroom.ferrovial.com\/es\/noticias\/endesa-promueve-la-creacion-de-un-foro-europeo-de-defensores-del-cliente-para-consumidores-de-energia\/","title":{"rendered":"Endesa promueve la creaci\u00f3n de un foro europeo de defensores del cliente para consumidores de energ\u00eda"},"content":{"rendered":"    <section class=\"wysiwyg text-editor \" id=\"\">\n        <div class=\"container container--narrow container--p-10\">\n            <p>(<a title=\"Europapress\" href=\"http:\/\/www.europapress.es\/\">Europapress<\/a>).- El defensor del cliente de Endesa, Jos\u00e9 Luis Oller, abog\u00f3 por la creaci\u00f3n de una asociaci\u00f3n europea de defensores del cliente para los consumidores de energ\u00eda.<\/p>\n<p>As\u00ed lo puso de manifiesto en el transcurso de una reuni\u00f3n en Madrid con los principales defensores del cliente europeos, inform\u00f3 hoy la el\u00e9ctrica en un comunicado.<\/p>\n<p>El futuro foro europeo de defensores del cliente de energ\u00eda pretende impulsar la creaci\u00f3n de mecanismos que garanticen dentro de las propias empresas una correcta atenci\u00f3n comercial y aseguren la efectiva protecci\u00f3n de los derechos de los consumidores.<\/p>\n<p>Los defensores europeos pretenden intercambiar experiencias, establecer pr\u00e1cticas comunes y promover la creaci\u00f3n de nuevos defensores en las empresas energ\u00e9ticas de la Uni\u00f3n Europea.<\/p>\n<p>Actualmente s\u00f3lo cuentan con defensores del cliente las empresas espa\u00f1olas y francesas, Endesa y EDF, y las empresas que operan en los mercados brit\u00e1nicos y suecos.<\/p>\n<p>Desde que el pasado 1 de julio se inici\u00f3 la plena liberalizaci\u00f3n de la gran mayor\u00eda de mercados energ\u00e9ticos en la Uni\u00f3n Europea los consumidores ya pueden elegir a su proveedor de electricidad y gas.<\/p>\n<p>\u00abAunque en Espa\u00f1a los mercados de gas y electricidad ya se encuentran liberalizados desde hace tiempo, este nuevo hito en el proceso de liberalizaci\u00f3n, junto con la creciente internacionalizaci\u00f3n de las empresas energ\u00e9ticas hacen necesario trabajar en la defensa de los derechos de los consumidores a escala Europea\u00bb, se\u00f1al\u00f3 Oller.<\/p>\n<p>Asimismo, el defensor del cliente de Endesa se ha reunido en Madrid con Endesa, Iberdrola, Uni\u00f3n Fenosa, Hidrocant\u00e1brico y EnelViesgo y diversas Asociaciones de Consumidores para evaluar la propuesta de Carta de Derechos lanzada por la Comisi\u00f3n Europea.<\/p>\n<p>La Carta pretende recoger los derechos de los consumidores, simplificar los tr\u00e1mites para la elecci\u00f3n de suministrador, garantizar un nivel suficiente de informaci\u00f3n y proteger a los consumidores de posibles pr\u00e1cticas abusivas.<\/p>\n        <\/div>\n    <\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"featured_media":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","nivel-2":[936],"nivel-5":[],"nivel-1":[],"nivel-3":[],"nivel-4":[],"class_list":["post-1823","new","type-new","status-publish","hentry","nivel-2-conservacion-del-medio-ambiente"],"acf":[],"yoast_head":"<title>Endesa promueve la creaci\u00f3n de un foro europeo de defensores del cliente para consumidores de energ\u00eda Sala de prensa Ferrovial | \u00daltimas noticias<\/title>\n<meta name=\"description\" content=\"Sala de prensa Ferrovial | \u00daltimas noticias\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, 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