{"id":3123,"date":"2014-03-03T00:00:00","date_gmt":"2014-03-03T00:00:00","guid":{"rendered":"https:\/\/newsroom.ferrovial.com\/news\/aeropuerto-glasgow-calidad-servicio\/"},"modified":"2022-12-21T10:17:34","modified_gmt":"2022-12-21T09:17:34","slug":"aeropuerto-glasgow-calidad-servicio","status":"publish","type":"new","link":"https:\/\/newsroom.ferrovial.com\/es\/noticias\/aeropuerto-glasgow-calidad-servicio\/","title":{"rendered":"Aeropuerto de Glasgow: premio a la calidad de servicio"},"content":{"rendered":"    <section class=\"wysiwyg text-editor \" id=\"\">\n        <div class=\"container container--narrow container--p-10\">\n            <p>El <a title=\"Aeropuerto de Glasgow\" href=\"http:\/\/www.glasgowairport.com\/\" target=\"_blank\">Aeropuerto de Glasgow<\/a> se ha convertido en el primero de Reino Unido que recibe el <a title=\"Certificado de calidad de servicio (ventana nueva)\" href=\"http:\/\/www.glasgowairport.com\/media\/46278\/asq-certification-feb-14.docx\" target=\"_blank\">certificado de calidad de servicio<\/a> otorgado por el Consejo Internacional Aeroportuario (<a title=\"Airports Council International (ventana nueva)\" href=\" http:\/\/www.aci.aero\/\" target=\"_blank\"><i>Airports Council International<\/i><\/a>).<\/p>\n<p>El galard\u00f3n <a title=\"ASQ (ventana nueva)\" href=\"http:\/\/www.aci.aero\/Services\/Airport-Service-Quality-Programme\" target=\"_blank\">ASQ<\/a> \u00a0refleja una alta puntuaci\u00f3n en \u00e1reas como las <strong>instalaciones<\/strong>, la <strong>recepci\u00f3n de pasajeros<\/strong>, el <strong>liderazgo<\/strong> o la <strong>gesti\u00f3n de personal<\/strong>.<\/p>\n<p><em>ACI<\/em> es la asociaci\u00f3n internacional que representa los intereses de los aeropuertos en todo el mundo y su certificaci\u00f3n proporciona un <strong>sello de aprobaci\u00f3n a la gesti\u00f3n que realiza el aeropuerto de la calidad del servicio<\/strong> y las instalaciones y servicios que ofrece a los pasajeros.<\/p>\n<p>Craig Bradbrook, Director general adjunto del Consejo Internacional de Aeropuertos (<em>ACI<\/em> por sus siglas en ingl\u00e9s), se desplaz\u00f3 desde las oficinas de la organizaci\u00f3n en Montreal, Canad\u00e1, para visitar el aeropuerto de Glasgow y entregar personalmente el certificado. Bradbrook ha explicado: \u00abEl equipo de direcci\u00f3n del aeropuerto est\u00e1 haciendo una gran labor para crear una sensaci\u00f3n de comunidad y fomentar el orgullo en todo el aeropuerto. El equipo se est\u00e1 <strong>centrando en las cuestiones que realmente importan a los pasajeros<\/strong> y los resultados de la encuesta ASQ de calidad del servicio en el aeropuerto muestran altos niveles de aprobaci\u00f3n de los pasajeros\u00bb.<\/p>\n<p>\u00abDesde el lanzamiento de nuestro <em>Manifiesto de Servicio al Cliente<\/em> hace casi dos a\u00f1os, hemos trabajado por mejorar la experiencia del cliente y crear una cultura de un aeropuerto involucrando a todas las partes implicadas para garantizar en todo momento <strong>un servicio de alto nivel<\/strong>. Este certificado del <em>ACI World<\/em> demuestra claramente que nuestros esfuerzos est\u00e1n bien orientados y corresponden con la respuesta positiva que estamos recibiendo de los pasajeros\u00bb, concluye Bradbrook\u00a0.<\/p>\n<p>Como Directora Ejecutiva del <a title=\"Aeropuerto de Glasgow (ventana nueva)\" href=\"http:\/\/www.glasgowairport.com\/\" target=\"_blank\">Aeropuerto de Glasgow<\/a>, Amanda McMillan ha resaltado que su equipo \u201clleva a\u00f1os prestando mucha atenci\u00f3n a las evaluaciones de ASQ, por lo que esta acreditaci\u00f3n nos genera mucho orgullo, especialmente porque somos el primer aeropuerto de Reino Unido que obtiene un reconocimiento as\u00ed\u201d.<\/p>\n<p>Nota de prensa:\u00a0<a title=\"Glasgow Airport first in UK to secure industry seal approval for services (ventana nueva)\" href=\"http:\/\/www.glasgowairport.com\/media\/46278\/asq-certification-feb-14.docx\" target=\"_blank\">Glasgow Airport first in UK to secure industry seal of approval for service<\/a>.<\/p>\n        <\/div>\n    <\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"featured_media":3124,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","nivel-2":[916,1846,987,2234,1024],"nivel-5":[2248],"nivel-1":[893],"nivel-3":[1264],"nivel-4":[],"class_list":["post-3123","new","type-new","status-publish","has-post-thumbnail","hentry","nivel-2-atencion-al-cliente","nivel-2-gestion","nivel-2-infraestructuras","nivel-2-instalaciones","nivel-2-premios","nivel-5-aeropuerto-de-glasgow","nivel-1-aeropuertos","nivel-3-reino-unido"],"acf":[],"yoast_head":"<title>Aeropuerto de Glasgow: premio a la calidad de servicio Sala de prensa Ferrovial | \u00daltimas noticias<\/title>\n<meta name=\"description\" content=\"Sala de prensa Ferrovial | \u00daltimas noticias\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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