{"id":3148,"date":"2014-05-06T00:00:00","date_gmt":"2014-05-06T00:00:00","guid":{"rendered":"https:\/\/newsroom.ferrovial.com\/news\/premio-al-servicio-al-cliente-de-la-autopista-407-etr\/"},"modified":"2022-12-21T10:15:38","modified_gmt":"2022-12-21T09:15:38","slug":"premio-al-servicio-al-cliente-de-la-autopista-407-etr","status":"publish","type":"new","link":"https:\/\/newsroom.ferrovial.com\/es\/noticias\/premio-al-servicio-al-cliente-de-la-autopista-407-etr\/","title":{"rendered":"Premio al Servicio al Cliente de la autopista 407 ETR"},"content":{"rendered":"    <section class=\"wysiwyg text-editor \" id=\"\">\n        <div class=\"container container--narrow container--p-10\">\n            <p>El trabajo de <a title=\"Servicio al Cliente de la Autopista 407 ETR ha vuelto a ser reconocido con un galard\u00f3n (ventana nueva)\" href=\"http:\/\/www.407etr.com\/about\/news-release\/news-release2014-05-05.html\" target=\"_blank\">Servicio al Cliente de la Autopista 407 ETR ha vuelto a ser reconocido con un galard\u00f3n<\/a>. Concretamente, el <strong>centro de llamadas de la infraestructura canadiense<\/strong> ha recibido el premio otorgado por el <a title=\"Grupo SQM (ventana nueva)\" href=\"http:\/\/www.sqmgroup.com\/\" target=\"_blank\">Grupo SQM<\/a>, dedicado a la monitorizaci\u00f3n de la calidad de servicio. Dicho ente ha trabajado mano a mano con la <a title=\"407 ETR\" href=\"https:\/\/www.ferrovial.com\/es\/proyectos\/407-etr\/\" target=\"_blank\">Autopista 407 ETR<\/a> desde hace una d\u00e9cada, lo que ha permitido medir de forma independiente el nivel de satisfacci\u00f3n de los usuarios con el servicio recibido. Mes a mes, cientos de conductores son encuestados por SQM para este prop\u00f3sito. Esta organizaci\u00f3n brinda este servicio de medici\u00f3n y evaluaci\u00f3n a m\u00e1s de 450 centros de llamadas de todo el mundo.<\/p>\n<p>El reconocimiento destaca el <strong>alto nivel de los profesionales que atienden el centro de llamadas, as\u00ed como las buenas pr\u00e1cticas de gesti\u00f3n o el alto nivel de incidencias que se solucionan<\/strong> con una sola llamada. Durante los \u00faltimos a\u00f1os, la Autopista 407 ETR ha consolidado todos estos avances con un programa de inversi\u00f3n que ha comprometido m\u00e1s de $110 millones de d\u00f3lares. El objetivo ha sido actualizar los sistemas del centro de llamadas para asegurar que el Servicio al Cliente mantiene un nivel de excelencia.<\/p>\n<p>La sede del centro de llamadas, ubicada en Woodbridge, Ontario, sigue cumpliendo el <strong>objetivo de responder el 80% de las llamadas recibidas en menos de 30 segundos<\/strong>. A esta agilidad se une la apuesta por resolver la mayor\u00eda de las incidencias en la primera llamada recibida, lo que ha otorgado varios galardones globales a la Autopista 407 ETR. Tanto las encuestas de satisfacci\u00f3n de clientes como un estudio de la Conference Board de <a title=\"Canad\u00e1\" href=\"\/es\/category\/canada\/\">Canad\u00e1<\/a> apuntan que los conductores y clientes de la infraestructura se muestran satisfechos con la autopista, gracias a la cual los usuarios ahorran tiempo y dinero.<\/p>\n<p>Jos\u00e9 Tamariz, Presidente y Consejero Delegado de la Autopista 407 ETR, ha explicado que \u201c<strong>asegurar un viaje r\u00e1pido, seguro y fiable, es una de las recetas del \u00e9xito de la infraestructura<\/strong>, si bien el segundo pilar est\u00e1 relacionado con la prestaci\u00f3n de un \u201cservicio de excelencia\u201d, capaz de ayudar a los viajeros dentro y fuera de la carretera. \u201cLos altos niveles de satisfacci\u00f3n son esenciales para nuestro negocio. Queremos ofrecer a los clientes un servicio de alto valor\u201d, apunta Tamariz.<\/p>\n<p>Nota de prensa 407 ETR:\u00a0<a title=\" 407 ETR Recognized With Prestigious Customer Service Awards\" href=\"http:\/\/www.407etr.com\/about\/news-release\/news-release2014-05-05.html\" target=\"_blank\">407 ETR Recognized With Prestigious Customer Service Awards<\/a>.<\/p>\n        <\/div>\n    <\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"featured_media":3149,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","nivel-2":[916,987,1024,1904],"nivel-5":[1701],"nivel-1":[894],"nivel-3":[1255],"nivel-4":[],"class_list":["post-3148","new","type-new","status-publish","has-post-thumbnail","hentry","nivel-2-atencion-al-cliente","nivel-2-infraestructuras","nivel-2-premios","nivel-2-recursos-humanos","nivel-5-407-etr","nivel-1-autopistas","nivel-3-canada"],"acf":[],"yoast_head":"<title>Premio al Servicio al Cliente de la autopista 407 ETR Sala de 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