{"id":4345,"date":"2017-07-26T00:00:00","date_gmt":"2017-07-26T00:00:00","guid":{"rendered":"https:\/\/newsroom.ferrovial.com\/news\/chatbot-robot-conversacional\/"},"modified":"2022-12-21T09:29:56","modified_gmt":"2022-12-21T08:29:56","slug":"chatbot-robot-conversacional","status":"publish","type":"new","link":"https:\/\/newsroom.ferrovial.com\/es\/noticias\/chatbot-robot-conversacional\/","title":{"rendered":"Qo, el chatbot de Ferrovial para ayudar a sus empleados a alcanzar su m\u00e1ximo potencial"},"content":{"rendered":"    <section class=\"wysiwyg text-editor \" id=\"\">\n        <div class=\"container container--narrow container--p-10\">\n            <p>Ferrovial ha lanzado <strong>un robot conversacional<\/strong> (conocido como ChatBot) para proporcionar al empleado<strong> herramientas de \u00faltima generaci\u00f3n<\/strong> ligadas a la tecnolog\u00eda para facilitar su <strong>desarrollo y formaci\u00f3n continuos<\/strong>, utilizando<a href=\"https:\/\/www.ferrovial.com\/es-es\/innovacion\/tecnologias\/inteligencia-artificial\/\"> Inteligencia Artificial. <\/a>El proyecto de car\u00e1cter multidisciplinar ha contado con los equipos de Talento y <a title=\"Digital Hub - Ferrovial\" href=\"https:\/\/www.ferrovial.com\/es-es\/innovacion\/digital-hub\/\" target=\"_blank\" rel=\"dofollow noopener\">Digital Hub de Ferrovial<\/a>, con la colaboraci\u00f3n de Microsoft como partner en el\u00a0 desarrollo t\u00e9cnico del sistema.<\/p>\n<h2><strong>\u00bfDe qu\u00e9 se trata el chatbot de Ferrovial Qo?<\/strong><\/h2>\n<p>Qo es una herramienta de IA capaz de procesar <strong>lenguaje natural<\/strong> y <strong>mantener una conversaci\u00f3n coherente<\/strong> a trav\u00e9s de un chat con el empleado, ayud\u00e1ndole a desarrollarse profesionalmente a trav\u00e9s de recomendaciones para mejorar sus competencias.<\/p>\n<p>El bot conversacional se introdujo como piloto en el marco del proceso de Conversaciones para el Desarrollo y est\u00e1 disponible para los empleados <strong>durante todo el a\u00f1o.<\/strong> Su principal funcionalidad es <strong>proporcionarles recursos de aprendizaje<\/strong> para el desarrollo de competencias de forma sencilla y \u00e1gil<\/p>\n<p>Qo nace de <strong>manera experimental<\/strong> y con la idea de que vaya <strong>evolucionando y aprendiendo ling\u00fc\u00edsticamente<\/strong> con su uso. Por ello, la participaci\u00f3n de los empleados en este proyecto es clave para asegurar su adecuado funcionamiento y lograr que evolucione hacia una herramienta cada vez m\u00e1s inteligente que atienda cualquier consultas<\/p>\n<h3><strong>\u00bfC\u00f3mo funciona el bot conversacional?<\/strong><\/h3>\n<p>Qo est\u00e1 programado bajo la tecnolog\u00eda <a title=\"Language Understanding Intelligent Service - Microsoft\" href=\"https:\/\/www.luis.ai\/home\" target=\"_blank\" rel=\"nofollow noopener\">Language Understanding Intelligent Service<\/a> \u2013 LUIS- de <a title=\"Microsft\" href=\"https:\/\/www.microsoft.com\/es-es\/\" target=\"_blank\" rel=\"nofollow noopener\">Microsoft,<\/a> que permite crear <strong>modelos de lenguaje propios,<\/strong> con la posibilidad de que entienda los comandos y act\u00fae en consecuencia. M\u00e1s all\u00e1 de responder en base a datos almacenados, interpreta el lenguaje y aprende de cada una de las interacciones que mantiene con sus usuarios.<\/p>\n<p>Ferrovial da la mano con esta iniciativa a la inteligencia artificial al servicio del empleado, una tecnolog\u00eda que puede ser <strong>\u00fatil al diferentes \u00e1reas<\/strong> de la compa\u00f1\u00eda en un futuro pr\u00f3ximo.<\/p>\n<p>Para leer m\u00e1s sobre el trabajo de Ferrovial relacionado con la inteligencia\u00a0artificial, haz clic <a title=\"Un robot de inteligencia artificial para aumentar la recuperaci\u00f3n de material valorizable - Ferrovial\" href=\"https:\/\/www.ferrovial.com\/es-es\/innovacion\/tecnologias\/inteligencia-artificial\/\" target=\"_blank\" rel=\"dofollow noopener\">aqu\u00ed.<\/a><\/p>\n        <\/div>\n    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