{"id":4479,"date":"2017-11-07T00:00:00","date_gmt":"2017-11-07T00:00:00","guid":{"rendered":"https:\/\/newsroom.ferrovial.com\/news\/servicio-de-atencion-viajeros-tierra-renfe\/"},"modified":"2022-12-21T09:26:06","modified_gmt":"2022-12-21T08:26:06","slug":"servicio-de-atencion-viajeros-tierra-renfe","status":"publish","type":"new","link":"https:\/\/newsroom.ferrovial.com\/es\/noticias\/servicio-de-atencion-viajeros-tierra-renfe\/","title":{"rendered":"Ferrovial Servicios gestiona el Servicio de Atenci\u00f3n e Informaci\u00f3n en Tierra de Renfe"},"content":{"rendered":"    <section class=\"wysiwyg text-editor \" id=\"\">\n        <div class=\"container container--narrow container--p-10\">\n            <p><a title=\"Ferrovial Servicios\" href=\"https:\/\/www.ferrovial.com\/es\/lineas-de-negocio\/ferrovial-servicios\/\" target=\"_blank\" rel=\"dofollow\">Ferrovial Servicios<\/a> se ha adjudicado \u2013 por una cuant\u00eda de 16 millones de euros y una duraci\u00f3n de dos a\u00f1os prorrogable a dos m\u00e1s- el contrato de prestaci\u00f3n de servicios de atenci\u00f3n e informaci\u00f3n en tierra para clientes de <a title=\"Renfe Viajeros\" href=\"http:\/\/www.renfe.com\/viajeros\/\" target=\"_blank\" rel=\"dofollow\">Renfe Viajeros<\/a>. En concreto la compa\u00f1\u00eda realizar\u00e1 estos servicios en las salas club, centro de servicios al cliente, recepci\u00f3n de viajeros, punto de \u00faltima hora y servicio de orientaci\u00f3n al cliente en varias estaciones, as\u00ed como el de servicio de posventa y megafon\u00eda centralizada.<\/p>\n<p>La compa\u00f1\u00eda presta este servicio desde el a\u00f1o 2006 en las estaciones de Madrid Chamart\u00edn, Madrid Atocha, Algeciras, C\u00e1diz, Ciudad Real, C\u00f3rdoba, Granada, Huelva, M\u00e1laga Mar\u00eda Zambrano, Puertollano, Sevilla Santa Justa, Toledo, Antequera y Jerez de la Frontera.<\/p>\n<p>El personal de los servicios de tierra se ocupa fundamentalmente del servicio de control de accesos, una prestaci\u00f3n que afecta a los trenes de alta velocidad y algunos de larga distancia; tambi\u00e9n abarca los puntos de informaci\u00f3n y orientaci\u00f3n al cliente en las estaciones, adem\u00e1s de la megafon\u00eda centralizada; y las salas club, espacios con autoservicio de cafeter\u00eda y lectura en las terminales de tren.<\/p>\n<h2><strong>Tecnolog\u00eda para mejorar el servicio al usuario <\/strong><\/h2>\n<p>Para garantizar un \u00f3ptimo servicio se ha incluido en los terminales m\u00f3viles una aplicaci\u00f3n inform\u00e1tica que permite parametrizar los servicios y actuaciones que se gestionan en cada estaci\u00f3n en tiempo real. De este modo, se asegura el registro de la informaci\u00f3n de una forma precisa y sin errores, con opci\u00f3n a ser examinada al momento, mediante opciones de consulta o procesos de reporting, tanto por los responsable de la compa\u00f1\u00eda como por los responsables de Renfe.<\/p>\n<p>Ferrovial Servicios, en el \u00e1mbito de los servicios a infraestructuras de transporte en Espa\u00f1a y Reino Unido, cuenta con clientes como <a title=\"ADIF\" href=\"http:\/\/www.adif.es\/es_ES\/index.shtml\" target=\"_blank\" rel=\"nofollow\">ADIF<\/a>, <a title=\"Renfe Servicios - Ferrovial\" href=\"https:\/\/www.ferrovial.com\/es\/proyectos\/renfe-servicios-a-bordo-de-los-trenes-ave-y-de-larga-distancia\/\" target=\"_blank\" rel=\"dofollow\">Renfe<\/a>, <a title=\"Iberia\" href=\"http:\/\/www.iberia.com\/?language=es\" target=\"_blank\" rel=\"nofollow\">Iberia<\/a>, <a title=\"Metro de Madrid\" href=\"https:\/\/www.metromadrid.es\/es\/index.html\" target=\"_blank\" rel=\"nofollow\">Metro de Madrid<\/a>, <a title=\"Aena\" href=\"http:\/\/www.aena.es\/es\/pasajeros\/pasajeros.html\" target=\"_blank\" rel=\"nofollow\">Aena<\/a>, <a title=\"Aeropuerto de Hethrow - Ferrovial\" href=\"https:\/\/www.ferrovial.com\/es\/proyectos\/aeropuerto-de-heathrow\/\" target=\"_blank\" rel=\"dofollow\">Aeropuerto de Heathrow<\/a>, <a title=\"Network Rail\" href=\"https:\/\/www.networkrail.co.uk\/\" target=\"_blank\" rel=\"nofollow\">Network Rail<\/a>, <a title=\"Transport for London\" href=\"https:\/\/tfl.gov.uk\/\" target=\"_blank\" rel=\"nofollow\">Transport for London<\/a> y <a title=\"Transport Scotland\" href=\"https:\/\/www.transport.gov.scot\/\" target=\"_blank\" rel=\"nofollow\">Transport Scotland<\/a>.<\/p>\n        <\/div>\n    <\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"featured_media":4480,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","nivel-2":[915,916,2213,2243,1056],"nivel-5":[],"nivel-1":[],"nivel-3":[1258],"nivel-4":[],"class_list":["post-4479","new","type-new","status-publish","has-post-thumbnail","hentry","nivel-2-app","nivel-2-atencion-al-cliente","nivel-2-contratos","nivel-2-transporte-de-viajeros","nivel-2-trenes","nivel-3-espana"],"acf":[],"yoast_head":"<title>Ferrovial Servicios gestiona el Servicio de Atenci\u00f3n e Informaci\u00f3n en Tierra de Renfe Sala de prensa Ferrovial | \u00daltimas noticias<\/title>\n<meta name=\"description\" content=\"Sala de prensa Ferrovial | \u00daltimas noticias\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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