Using purpose-built research methodology, the project has shown that the intelligent use of information can significantly improve the efficiency and quality of urban services provision for the benefit of both city and citizens. The project has identified over 140 categories of information relevant for improving the services, and has developed an analysis pilot based on the analysis of 190 million sets of urban data. Over the coming months, Santander City Lab will focus its activities on analysing management services for green areas.
The presentation highlighted the challenge of putting data-based management into practice. It requires the creation of quality city information platforms, new management models for services companies, service designs based on dynamic decision-making rather than static planning, and a regulatory framework to allow access to urban information while at the same time guaranteeing privacy and adequate use thereof.
Santander City Lab: at the cutting edge of city innovation
Santander City Lab is an international benchmark of collaborative research between public and private institutions, providing an experimental platform for the development of innovative initiatives. Programme partners are the Town Council of Santander, the University of Cantabria, and Ferrovial Services.
Santander City Lab was born in October 2014 and is based at the University of Cantabria. Its operating team is comprised by a manager from Ferrovial Services’ Centre of Excellence for Cities and two researchers from the University of Cantabria.