- Passenger satisfaction at a record high with 75% rating their experience excellent or very good, compared to 48% in 2007.
- Record 72.3 million passengers at Heathrow in 2013, up 3.4%.
- Strong revenue (up 11.3% to £2.5 billion) and EBITDA performance (up 23.1% to £1.4 billion) supported record £1.3 billion capital investment.
- Pre-tax profit of £426 million, including £292 million gain on sale of Stansted airport.
- Terminal 2: The Queen’s Terminal opening in June 2014, following on-time completion of construction phase.
- Heathrow shortlisted by Airports Commission which confirmed there is a clear need for a new runway in the South East of England.
Heathrow Media Centre: Heathrow (SP) Limited Results for the year ended 31 December 2013.
