Increased number of passengers
This increase in volumes of passengers is a result of the larger, newer and quieter aircraft utilized by Heathrow. The number of seats per aircraft has increased to 2.1%, growing to 209 seats per flight. In addition to this, Heathrow boasts 20 daily A380 departures (the world's largest passenger airliners).
Cargo and emerging markets
During 2015 almost 1.5 million metric tonnes of cargo travelled through the airport. The growth of emerging markets is one of the factors driving the increase in traffic with a 14% increase in passenger numbers to China and 8% to Latin America. In December, cargo within emerging markets increased dramatically with the total for Nigeria doubling and China and Turkey both increasing by 20%.
In the past decade Heathrow has invested over 11 billion pounds in improving the service it offers and as a result of this received a number of awards this past year. In 2015 Heathrow was voted Skytrax’s “Best Airport in Western Europe”
as well as being awarded “World’s Best Airport Terminal”. They also received prestigious titles like “Best Airport in Europe” by ACI Europe
, “Best Airport in UK –over 10 million passengers-” by Airport Operators Association
, “Airport of the Year” by The Independent Travel Awards.
A survey conducted by the Airports Council International (ACI) called The Independent Airport Service Quality (ASQ) survey shows that Heathrow is surpassing other big European hub airports. According to a press release Heathrow’s CEO John Holland-Kaye said the figures are the result of a significant increase in training and a “number of front line colleagues moving into management roles.”
You can read more about other awards that Heathrow has received for its efforts to become more sustainable here