Heathrow reopens its retail offer amid extensive safety measures to give passengers peace of mind


Heathrow Airport t5

The airport has adopted technology and safety measures to protect passengers and colleagues from COVID-19 to reopen its retail offer: a wide range of shops and restaurants accept contactless payment and passengers can pre-reserve items and order food through the Heathrow app

Heathrow is welcoming back passengers ready for a summer getaway, offering them increased choice at the airport, which come with the adoption of an array of technology and safety measures to protect passengers and colleagues from COVID-19. 

 Heathrow’s food and retail experience has been transformed, in line with UK Government guidance. A wide range of retail is now open, from World Duty Free and Dixons Travel to the Harry Potter Shop. All shops, cafés and restaurants accept contactless payment, and by using the Heathrow app and Heathrow Boutique service passengers can ensure an entirely contact-free experience, ordering takeaway food to pick up and pre-reserving items before even getting to the airport. Just last week, the Heathrow app saw more takeaway food orders than took place during the whole of 2019. 

Gordon Ramsay Plane Food is the first full service restaurant to fully open, at T5, with table booking available and a revised seating plan to allow for safe distancing. 

Also, the UK Government’s ‘Eat out to Help Out’ offer available at participating outlets including Pret and Café Nero. This scheme is a promotion launched by the British Government to boost consumption in the struggling hospitality industry. The promotion gives people a discount of up to 50% when eating or drinking in a participating restaurant or other food establishment. 

For more information on new measures in place at Heathrow, please visit www.Heathrow.com/FlySafe 


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