Highway 407 ETR recently released its 2020 Sustainability Report, Paving the Road to Recovery which highlights the company’s environmental, social, and governance initiatives from January 1 to December 31, 2020.
COVID-19 is the central theme of the report, which outlines the steps 407 ETR has taken to support its customers, employees and the community throughout the pandemic. This includes the company’s $5.2M commitment from 2020 to 2022 in support of COVID-19 relief.
2020 Fast Facts and Achievements:
Workforce:
- 96 per cent of employees are proud to work for 407 ETR
- 1M hours without lost-time injury
Customer Service:
- 93 per cent customer satisfaction rate
- 7th consecutive year of World Class Call Centre certification
Traffic:
- 233,155 average workday trips
- 33 new lane kilometers opened
Highway:
- $47.5 invested in highway for expansions and capital projects
- 12,636 hours spent on winter maintenance
Community:
- $2.8 invested in the GTA communities through sponsorships and donations
Environment:
- Approximate 12 per cent reduction in greenhouse gas emissions against 2018 baseline
407 ETR’s President and CEO, Javier Tamargo, informs readers, “We’re now implementing our new 3-Year Strategic Plan and we remain focused on delivering value to our customers on and off the road. We continue to work hard to demonstrate leadership in corporate citizenship through our contributions to the communities we serve. Sustainability is also an important aspect of our strategy as we aim to mature our environmental practices.”
Read the report: 407etr.com/2020sustainabilityreport
About 407 ETR: Highway 407 ETR is a 108 kilometre toll road situated just north of Toronto, Ontario and serves commuters from Burlington to Pickering every workday. Using Highway 407 ETR gives drivers more time for the things that matter most. Since 1999, Highway 407 ETR has contributed economic benefits totaling over $16.0 billion within Ontario and is well known as the route of choice for businesses to move goods efficiently. Learn more at 407etr.com.
