Ferrovial Services has been awarded a two-year contract (with a possible two-year extension) worth €16 million to provide passenger care and information services for Renfe Viajeros customers at stations. Specifically, the company will provide these services in club lounges, customer service centres, passenger reception, urgent ticket points and customer care points at a number of stations, and will also provide the after-sale service and central public address system.
The company has been providing this service since 2006 at the following stations: Madrid Chamartín, Madrid Atocha, Algeciras, Cádiz, Ciudad Real, Córdoba, Granada, Huelva, Málaga María Zambrano, Puertollano, Sevilla Santa Justa, Toledo, Antequera and Jerez de la Frontera.
Ground passenger care and information services staff essentially manage access control services for high-speed and long-distance trains; their remit also includes customer information and advice points at stations, as well as the centralised public address system; and the club lounges inside train terminals, which have a self-service cafeteria and reading areas.
Ferrovial Services to manage Renfe's Ground Passenger Care and Information Services
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