The Human Resources Director at Heathrow Airport, Paula Stannett, has received the HR Excellence Award given by Airport Council International Europe, for her demonstrated excellence in human resources and her leadership acumen. Paula was also honored for investing heavily in increasing staff engagement to positively transform the workplace culture. In this regard, the judge emphasized the focus of Heathrow’s “MOJO” initiative on the catering to employees’ needs and helping them fulfill their potential while inspiring their peers to champion change and efficient service delivery. This year, a special ACI EUROPE HR Excellence Award was created to recognize individuals who have demonstrated excellent leadership and human resources management among the ACI EUROPE Regular Members. The objective of this new annual award is to give exposure to excellence that will help the airport community to better assess and implement the new procedures and skills needed to develop the industry’s workforce, looking at the various challenges facing HR Directors and airport leaders, such as mobility, succession planning, training, well-being and digitalization.