Heathrow and Denver International Airport winners at the Skytrax World Airport Awards


Heathrow airport has renewed its position as “Best Airport in Western Europe” and “Best Airport for Shopping”, becoming the fifth and the tenth time in a row the airport received these accolades from the Skytrax World Airport Awards, which were announced on Wednesday 27 March in London. Also, Heathrow Terminal 5 tops list of the world’s best airport Terminal -for the sixth time in its 11 year history- and Terminal 2 is close behind as fourth best globally.

Since a £12 billion investment programme began a decade ago, Heathrow has been consistently ranked as a passenger favourite. The secret to Heathrow’s success is more than just reliable and efficient terminal buildings, but also delivering world-class passenger service to make every journey better. 2018 was a record-breaking year with over 80 million passengers choosing Heathrow – approximately 220,000 passengers a day – and the team’s dedication to maintaining top service standards resulted in 82% of passengers rating their Heathrow experience as either “Excellent” or “Very Good”.

Regarding Denver, the airport has also been voted by the same awards as the “Best Regional Airport in North America” for the second year in a row and was the top-ranked airport in the U.S. The accolades for Denver International Airport follow years of record-setting growth, especially after a unprecedent figure of 64.5 million passengers served in 2018.

Through Skytrax, DEN received several other honors, including:

  • No. 2 Best Airport in North America (highest rated U.S. airport)
  • No. 7 World’s Best Regional Airport
  • No. 3 Best Airport Staff in North America

The Skytrax World Airport Awards are a global benchmark of airport excellence. They are voted by customers in an annual global airport customer satisfaction survey, which is completed by more than 100 nationalities during a six-month period and assesses customer service and facilities across over 550 airports.


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