Heathrow’s passengers have recognised the airport once again for the quality of its shops, restaurants and terminals. Heathrow has been named the ‘Best Airport for Shopping’ for a fifth time at this year’s World Airport Awards and Terminal 5 been named the world’s ‘Best Airport Terminal’ for a third year in a row.
The awards, held at the Passenger Terminal EXPO in Barcelona, Spain, reflect the findings of an independent Airport Service Quality survey carried out recently at Heathrow. The survey shows that the proportion of passengers rating their journey as ‘very good’ or ‘excellent’ has increased from 48% in 2007 to 75% today.
The Skytrax World Airport Survey is widely regarded as the quality benchmark for the world airport industry, assessing customer service and facilities across 388 airports. The World Airport Awards are independent of any airport control or input and are therefore an impartial benchmark of airport excellence and quality.
Press Release: Heathrow awarded for best terminal and best shopping globally.
